Welcome to LuxeMotion. By using our website, requesting a quote, making a reservation, or using our chauffeur services, you agree to the following Terms and Conditions.
LuxeMotion provides luxury chauffeur transportation, including executive transfers, airport transfers, hourly chauffeur service, VIP transportation, corporate travel, private events, luxury SUV service, and executive sedan service.
All services are subject to availability, scheduling, vehicle access, service area, and booking confirmation.
Submitting a booking form or inquiry does not guarantee service. A reservation is confirmed only after LuxeMotion accepts the request and provides written, phone, text, email, or payment confirmation.
Clients are responsible for providing accurate pickup details, drop-off details, timing, passenger count, luggage needs, flight information, and special requests.
Rates vary by vehicle, service type, duration, mileage, date, time, location, and special requirements. Quoted rates are subject to change until the booking is confirmed.
A 50% deposit may be required to secure a reservation. Unless otherwise agreed, the remaining balance is due 4 days before pickup. Bookings made within 4 days of service may require full payment at confirmation.
Additional charges may apply for tolls, parking, airport fees, waiting time, extra stops, overtime, cleaning, damage, additional mileage, and special requests.
Published rates may exclude applicable charges, including a 20% service charge, 10% Surface Transportation Charge for fuel and insurance, and tolls where applicable.
Specific vehicle requests are honored whenever possible, but are not guaranteed. LuxeMotion may provide a comparable or upgraded vehicle when necessary due to scheduling, maintenance, safety, or operational needs.
Vehicle features, colors, trims, passenger capacity, and luggage capacity may vary by vehicle and configuration.
Cancellations and changes must be requested as early as possible.
Unless otherwise stated in writing:
Changes to pickup time, location, destination, vehicle, passenger count, or service duration are subject to availability and may result in additional charges.
Waiting time begins at the scheduled pickup time unless otherwise agreed.
For airport pickups, LuxeMotion may monitor flight details when accurate flight information is provided. However, clients must notify us of major flight changes, cancellations, rebookings, terminal changes, or baggage delays.
If the passenger does not arrive within the allowed waiting period and cannot be reached, the ride may be treated as a no-show and charged in full.
Passengers must treat chauffeurs, vehicles, and staff with respect.
Smoking, vaping, illegal substances, unsafe behavior, abusive conduct, excessive mess, vehicle damage, and requests for illegal or unsafe driving are not permitted.
LuxeMotion may refuse or end service without refund if passenger conduct creates a safety, legal, or property risk.
Clients are responsible for ensuring all personal belongings are taken at the end of the ride. LuxeMotion is not responsible for lost, forgotten, stolen, or damaged items unless required by law.
Passengers must provide accurate luggage and passenger details. LuxeMotion may refuse to operate a vehicle beyond legal capacity or safe luggage limits.
Clients are responsible for providing and installing legally required child safety seats unless otherwise agreed.
Pets must be approved in advance, except for service animals as required by law. Cleaning or damage fees may apply for pets, spills, odors, or vehicle damage.
LuxeMotion makes every effort to provide timely service but is not responsible for delays caused by traffic, weather, road closures, accidents, airport operations, government restrictions, security issues, vehicle issues, or circumstances beyond our control.
Chauffeurs may adjust routes or refuse unsafe requests when needed for safety or legal compliance.
Website content, branding, design, text, images, and materials belong to LuxeMotion or are used with permission. They may not be copied, reproduced, or used commercially without written approval.
Users may not misuse the website, submit false information, attempt unauthorized access, or use the website for unlawful purposes.
Use of our website and services is also governed by our Privacy Policy, which explains how LuxeMotion collects, uses, stores, and protects personal information.
To the fullest extent allowed by law, LuxeMotion is not responsible for indirect, incidental, special, or consequential damages, including missed flights, missed meetings, missed events, lost opportunities, or delays caused by events beyond our control.
LuxeMotion’s total liability for any claim related to a booking will not exceed the amount paid for the specific service giving rise to the claim, unless required otherwise by law.
LuxeMotion may update these Terms and Conditions at any time. The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the website or services means you accept the updated Terms.
For questions about these Terms, bookings, cancellations, or billing, please contact:
LuxeMotion
Our concierge team will contact you within 15 minutes to confirm your vehicle, chauffeur, and route details.
Available 24/7 — 365 days a year. No automated systems. A real person, every time.