LuxeMotion respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how LuxeMotion collects, uses, stores, shares, and protects your information when you visit our website, request a quote, book a ride, contact our concierge team, or use any of our chauffeur and transportation services.
By using our website or services, you agree to the practices described in this Privacy Policy.
We collect information that helps us provide a refined, secure, and personalized transportation experience.
When you contact us, submit a form, request a quote, make a booking, or communicate with our concierge team, we may collect:
To coordinate your journey, we may collect and maintain information related to your reservation, including:
To improve future journeys, we may save preferences you voluntarily provide or confirm, such as:
These details help us deliver a more personal and seamless experience.
When you visit our website, we may automatically collect certain technical information, including:
This information helps us improve website performance, understand visitor behavior, and protect the security of our website.
LuxeMotion uses your information to provide, manage, and improve our services. This may include using your information to:
We do not use your personal information for purposes that are unrelated to the services you requested unless permitted by law or with your consent.
We share personal information only when necessary to operate our services, support your booking, comply with legal obligations, or protect our business.
We may share information with:
We may share trip details with assigned chauffeurs and internal team members so they can complete your journey professionally and safely. This may include your name, pickup and drop-off details, timing, flight information, luggage notes, and approved preferences.
We may share billing and payment information with secure third-party payment processors to process deposits, balances, refunds, or related charges.
We may work with trusted vendors that help us operate our website, booking forms, communication tools, analytics, email systems, payment systems, and customer management tools.
If your ride is arranged through a company, executive assistant, travel coordinator, or corporate account, we may share necessary booking and billing details with the authorized account contact.
We may disclose information when required by law, subpoena, court order, government request, insurance process, or to protect the rights, safety, and security of LuxeMotion, our clients, chauffeurs, or others.
We do not sell your personal information in the traditional sense. If applicable privacy law defines certain analytics or advertising technologies as “sharing” or “selling,” you may have rights to opt out as described below.
Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality and understand how visitors use our site.
These technologies may help us:
You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.
LuxeMotion may collect payment details to process deposits, service balances, cancellation fees, additional mileage, tolls, service charges, and other approved fees.
Payment information may be processed by third-party payment providers. We do not intend to store full credit card numbers on our own systems unless necessary and protected through appropriate security controls.
For airport chauffeur service and other transportation services, we may collect or use flight details, pickup locations, drop-off locations, route preferences, and timing information.
We use this information to:
We do not continuously track passengers after the service has ended unless required for operational, legal, billing, or safety purposes.
Discretion is central to the LuxeMotion experience. We treat passenger details, destinations, conversations, travel plans, corporate movements, and personal preferences as confidential.
Our chauffeurs and team members are expected to handle client information with care and professionalism. We do not share passenger details publicly or use client travel information for promotional purposes without permission.
We keep personal information only for as long as reasonably necessary to provide services, maintain business records, support client preferences, resolve disputes, comply with legal obligations, complete accounting and tax requirements, and protect our business.
Retention periods may vary depending on the type of information. For example:
When information is no longer needed, we may delete, anonymize, or securely archive it.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
No website, email system, payment platform, or digital storage method can be guaranteed 100% secure. You should avoid sending highly sensitive information through unsecured channels.
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
To submit a privacy request, contact us using the details listed in the “Contact Us” section below.
We may need to verify your identity before fulfilling certain requests.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. California guidance explains that consumers may request access to categories and specific pieces of personal information collected, ask for deletion, request correction, and opt out of certain sales or sharing of personal information where applicable.
Subject to applicable law, California residents may have the right to:
LuxeMotion does not knowingly sell personal information in the traditional sense. If our website uses tools that are considered “sharing” under California law, you may request to opt out by contacting us.
California law also requires covered businesses to update privacy policy disclosures at least every 12 months.
LuxeMotion serves clients in New York and may collect information from New York residents. New York’s SHIELD Act expanded data security requirements and breach notification protections for certain private information.
We maintain reasonable safeguards designed to protect personal information and will respond to security incidents in accordance with applicable law.
If you sign up for updates, request information, or communicate with us, we may send service-related messages, booking updates, or occasional promotional communications.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly. Even if you opt out of marketing, we may still send transactional or service-related communications about bookings, payments, or account matters.
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, booking tools, payment providers, maps, or social media platforms. We are not responsible for the privacy practices, security, or content of third-party websites.
You should review the privacy policies of any third-party services you use.
If a ride is booked on behalf of another passenger, the person making the booking confirms they are authorized to provide the passenger’s information.
For corporate accounts, executive assistants, travel coordinators, or event planners, we may communicate booking details with authorized contacts as needed to manage service, billing, changes, and support.
LuxeMotion is based in the United States. If you access our website or services from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your country.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we update the policy, we will revise the “Last Updated” date above. Continued use of our website or services after an update means you accept the revised policy.
For questions about this Privacy Policy or to submit a privacy request, contact us at:
LuxeMotion
For corporate account privacy questions, email: (x)
Our concierge team will contact you within 15 minutes to confirm your vehicle, chauffeur, and route details.
Available 24/7 — 365 days a year. No automated systems. A real person, every time.